Solar Service & O&M
Your solar company may be gone. Your system isn't.
Genesis Solar provides diagnostics, troubleshooting, repair, maintenance, and long-term O&M for many existing residential and commercial solar systems across southwestern Pennsylvania and northern West Virginia, including systems installed by other companies.
Common warning signs
Is your system producing like it should?
- Production has dropped or stopped
- Monitoring app shows offline or no data
- Inverter or microinverter errors
- Tripped breakers or disconnects
- Storm, tree, or critter damage
- Roof work planned around your panels
- Your installer closed or isn't returning calls
What we service
Service for the whole system
System diagnostics
On-site testing of panels, wiring, inverters, and connections to find what is actually wrong.
Performance troubleshooting
Comparing your production against what the system should produce, then tracing the gap.
Inverter & microinverter issues
Diagnosing failed or underperforming inverters and microinverters, and replacing them where needed.
Monitoring issues
Reconnecting offline gateways, restoring app access, and getting production data reporting again.
Solar electrical troubleshooting
Wiring, combiner, disconnect, and interconnection problems within the solar system.
Repairs
Component replacement, re-securing mounts and wiring, and correcting workmanship issues found during diagnostics.
How service works
From first call to a working system
Request service
Tell us what you're seeing and share any monitoring or installation paperwork you have.
Remote review
Where monitoring access is available, we review production data before the visit.
On-site diagnostics
A Genesis technician inspects and tests the system and identifies the equipment installed.
Written findings & quote
You get a clear explanation of what we found and what the repair will cost, before any work begins.
Repair & recommissioning
We complete the work, test the system, and confirm it is producing and reporting again.
Ongoing O&M
Long-term support, not a one-time visit
Scheduled maintenance
Periodic inspections of panels, mounts, wiring, and roof penetrations.
System performance review
Checking production against expectations over time.
Monitoring & alerts
Keeping your monitoring connected so issues surface early.
Documentation
Equipment records, findings, and service history for your system, useful for warranty claims and a future sale of the property.
Warranty & manufacturer support
Warranty claims, handled correctly
Many solar components carry long manufacturer warranties that still apply after an installer closes. Where applicable, Genesis Solar can help identify your equipment, document the problem, and coordinate with the manufacturer on a warranty claim. We install and service Enphase microinverter systems regularly.
Beyond repair
Ready for more than a repair?
Add-ons & expansion
Adding panels or upgrading equipment on an existing system.
LEARN MORE →Battery retrofit evaluation
Checking whether battery storage is compatible with your current system.
LEARN MORE →Removal & reinstallation
Taking panels down safely for roof work and putting them back.
LEARN MORE →Service FAQ
Common service questions
Do you service systems installed by other companies?
Yes. We service many residential and commercial systems regardless of who installed them, including systems whose installer is no longer in business.
What does a service visit cost?
It depends on the system and the problem. We explain the diagnostic fee up front and provide a written repair quote before any repair work begins.
Will you take over my old installer's warranty?
No. We can service your system, but we don't assume another company's warranty or contract. Manufacturer warranties on your equipment may still apply, and we can help with those claims where applicable.
My monitoring app stopped working. Is my system broken?
Not necessarily. Monitoring often drops because of a gateway or internet issue while the panels keep producing. A remote review or a quick visit can tell the difference.
Do you offer ongoing maintenance?
Yes. We offer scheduled inspections, performance reviews, and monitoring support for residential and commercial systems.
Get started
Let's get your system working again.
Tell us what's happening with your system and our local team will follow up to schedule an assessment.
Service availability, repair options, and manufacturer warranty coverage vary by system and equipment.